Refund policy

Last updated: November 9, 2026

30-day returns

Not happy with your purchase? You can return it within 30 days of delivery for a refund. Items must be unused and in their original condition.

How to return

Email us at support@porchlanegoods.com with your order number before sending anything back. We will reply with the return address and instructions. Packages sent without contacting us first cannot be accepted.

Return shipping costs are paid by the customer unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

If your item arrived damaged, defective or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund – you will not need to pay for return shipping.

Refunds

Once we receive and check your return, we will notify you and refund the original payment method within 5 business days. Depending on your bank, it can take a few more days to appear on your statement.

Cancellations

You can cancel your order free of charge until it ships. Just email us with your order number.

Exceptions

Sale items marked as final sale and gift cards cannot be returned.