How much is shipping?
Standard shipping is free on all US orders. No extra duties or fees at delivery.
How long does delivery take?
Orders are processed within 1–3 business days and usually arrive 5–10 business days later. You’ll get a tracking number by email as soon as your order ships.
Where is my order?
Use the tracking link in your shipping confirmation email. Tracking can take up to 48 hours to update. If your order hasn’t arrived within 30 days, email us and we’ll reship it or refund you.
Can I return my order?
Yes – within 30 days of delivery. Email us first with your order number and we’ll send you the return instructions. See our Refund Policy.
My item arrived damaged. What now?
Sorry about that! Email us a photo and your order number within 14 days and we’ll send a replacement or a full refund – no need to send anything back.
Can I change or cancel my order?
Yes, as long as it hasn’t shipped yet. Email us as soon as possible.
Which payment methods do you accept?
All major credit cards, Apple Pay, Google Pay, Shop Pay and PayPal.
Do you ship outside the US?
Not at the moment – we ship to US addresses only.
How can I reach you?
Email support@porchlanegoods.com or use our contact form. We reply within one business day.